New Workday Virtual Agent Experience on the Employee Service Center

Workday Virtual Agent Embedded on Employee Service Center

There is a new way to access the Workday Virtual Agent via our main support channel on the Employee Service Center (support.umd.edu). There is now a button at the bottom right of the page that opens the Agent in a small overlay window. This new functionality gives users on-demand help wherever they are on the website. Because it remains available as users move between pages, they can get answers, find resources, and continue their work without interrupting their journey or starting a new support request.